Marketing automation is the process of using technology to manage your marketing process and campaigns across multiple channels, automatically.
Businesses can automate customer interactions such as automated messages through email, web, social media, and text messages. With marketing automation, a set of workflows are created for messages to be sent. Workflows can be defined as a set of instructions or templates that accordingly interact with your leads.
Marketing automation is used in sales and marketing to automate online marketing activities to maximise efficiency and increase revenue. Using automation is used to effectively handle repetitive tasks and reduce human error, it will also free up time for employees to handle more important tasks.